Integrating Generative AI technology and developer portal reduces logistics provider’s API onboarding to 1-2 days.
Client
Leading logistics services provider
Goal
Improve API functionality and developer team’s productivity and user experience
Tools and Technologies
Open AI (GPT-3.5 & 4 Turbo LLM), AWS Lambda, Streamlit, Python, Apigee
Business Challenge
A leading logistics provider offers an API Developer Portal as a central hub for managing APIs, enabling collaboration, documentation, and integration efforts, but faces limitations, including:
- Challenges to comprehend schemas, necessitating continued reliance on developers
- No means to individually search for API operations on the API Developer Portal
- Difficulties keeping track of changes in newly-released API versions
- Potential week-long delays as business analysts or product owners must engage developers to check if existing APIs can support new website functionalities
Solution
Integrating Gen AI technology with API, we provided a user-friendly chat interface for business users. Features include:
- Conversational interface for API interaction, eliminating the need for technical expertise to interact directly with APIs
- Search mechanism for API operations, query parameters, and request attributes
- Version comparison and tailored response generation
- Backend API execution according to user query needs
Outcomes
- Business users are now empowered with a chat-based interface for querying API details
- Users can seamlessly explore APIs, streamlining collaboration with the API team and reducing onboarding time to one or two days, ultimately enhancing the customer experience for all stakeholders
- Developer productivity improved with the AI-powered tools in the API Developer Portal
- Functionality is enhanced from the version comparison, individual API operation search, and tailored responses
