GS1 CS Wins Gold at 2026 Stevie® Awards

The GS1 Customer Service team powered by Iris’ L2 Customer Support capability has been awarded Gold at the 2026 Stevie Awards for Front-Line Customer Service Team of the Year (All Other Industries).

Recognized globally as one of the most respected business award platforms, the Stevie Awards celebrate excellence in customer service and operational performance. This Gold recognition reflects the consistency, responsiveness, and ownership demonstrated by the team supporting GS1’s worldwide member ecosystem.

While the trophy sits with GS1, the journey behind it carries a clear Iris imprint.

When the opportunity to submit for the awards emerged in late 2025, the team chose a bold route crafting a five-minute impact video instead of a traditional written submission. The narrative spotlighted measurable outcomes and meaningful impact: AI enablement initiatives, record-breaking CSAT scores, the Proactive Outreach program, GTIN & GLN self-certification enablement, and powerful testimonials from Member Organizations across continents.

As first-time participants, the focus remained internal, no announcements, no anticipation just disciplined execution. The outcome spoke for itself: Gold.

Over seven years, our engagement with GS1 has matured into a high-trust, high-accountability global partnership. Iris supports development and maintenance across critical applications within the GS1 ecosystem, including GRP, Activate, Verified by GS1, and Resolver. At its core is a 24×7 L2 Customer Support team serving 116 Member Organizations across time zones and markets.

The impact is reflected in clear metrics:

• Round-the-clock global support coverage
• 2400 GS1 standards and services requests proactively managed
• 975 positive CSAT surveys in 2025 - highest in six years, marking a 430% growth since 2019
• Engagement from users across 113 countries
• 99%+ SLA adherence across resolutions
• 46 proactive outreach initiatives spanning 34 countries
• Structured onboarding and certification enablement for new Member Organizations

Throughout the year, the team also addressed strategic and ad-hoc requirements across Product Owners, Subject Matter Experts, Finance, Legal, Marketing, and Event Management stakeholders - strengthening operational resilience while enhancing the award narrative.

The Proactive Outreach initiative alone improved GRP upload validations, supported escrow compliance, enhanced registry data integrity, and deepened trust with Member Organizations worldwide. Complementing this, GTIN & GLN self-certification enablement and activate onboarding initiatives accelerated operational readiness across the network.

Beyond performance indicators, what truly distinguished this effort was mindset - empathy in every interaction, urgency in every response, discipline in every process, and innovation woven into everyday support.

As Sara Cavallucci, Member Organization Enablement, Training & Customer Service from GS1 shared:
“I am incredibly proud of this team. This recognition belongs to every colleague who shows up every day with professionalism, care, and a strong One GS1 mindset. A true example of how collaboration and capability drive impact.”

This Gold win reinforces Iris’ commitment to dependable delivery, global scalability, and a customer-first mindset. It is a proud moment not just for the GS1 engagement team, but for all Irisians who contribute to building partnerships defined by trust and excellence.

A special congratulations to the Iris team members who made this possible: Abhishek Rai, Ayushi Singh, Jasir Javeed, Kumar Dhirendra Singh, Pankaj Kumar, Rishi Chandhok, Tarun Chandel, and Vipul Shukla.

Congratulations to GS1 on this well-earned recognition. We are proud to contribute as a team and make it possible.