GS1 Wins Gold at 2026 Stevie® Awards

The GS1 Customer Service team has been awarded Gold at the 2026 Stevie Awards for Front-Line Customer Service Team of the Year (All Other Industries) — one of the most respected global recognitions for customer service excellence. The award reflects sustained performance, measurable impact, and the strength of a seven-year partnership between Iris and GS1.

As GS1’s technology and customer support partner, Iris provides 24×7 L2 support to 116 Member Organizations worldwide, along with development and maintenance across key applications within the GS1 ecosystem, including GRP, Activate, Verified by GS1, Resolver, and FIT. Operating across time zones and geographies, the team ensures seamless support for organizations that rely on GS1 systems to power global standards and commerce.

In November 2025, GS1 identified the Stevie Awards as a benchmark platform for global customer service recognition. As part of the submission process, a five-minute impact video was created to showcase the Customer Support team’s achievements, innovation initiatives, and measurable outcomes. The submission highlighted AI enablement sessions, GTIN and GLN self-certification support, proactive outreach initiatives, and strong qualitative feedback from Member Organizations worldwide.

The recognition is backed by clear performance indicators: 2,400+ barcode-related requests handled proactively; 975 positive CSAT surveys in 2025 alone — the highest in six years and representing a 430% increase since 2019; feedback received from users across 113 countries; 99%+ SLA adherence; and 46 proactive outreach initiatives delivered across 34 countries. Beyond metrics, the evaluation considered responsiveness, empathy, operational discipline, multilingual support coverage, and continuous improvement in customer engagement processes.

Sara Cavallucci from GS1 shared, “I am incredibly proud of this team. This recognition belongs to every colleague who shows up every day with professionalism, care, and a strong One GS1 mindset. A true example of how collaboration and capability drive impact.”

This Gold recognition reinforces the value of trusted partnerships that combine operational excellence, domain expertise, and customer-first execution. Congratulations to GS1 on this global achievement — we are proud to partner in delivering customer service excellence at scale.