Application Managed Services Overview
Iris offers comprehensive Application Managed Services (AMS) designed to enhance the performance, reliability, and efficiency of enterprise applications. These services encompass development, maintenance, and management, ensuring applications align with business objectives and deliver measurable value. Our AMS offerings are more strategically aligned to managing applications, covering not only maintenance and support but also proactive management and continuous improvement aided by GenAI and Automation.Service Offerings
Comprehensive Application Support
Comprehensive AMS capabilities including incident and problem management, proactive monitoring, and efficient code enhancements, collectively enabling businesses to operate seamlessly while focusing on strategic objectives.
Enhanced Productivity
Enhance productivity through RCAs and monthly analysis to identify and address recurring issues. This proactive approach reduces the number of incidents, freeing up capacity for strategic projects and application enhancements.
Next-Gen Support
Leveraging Automation and Generative AI to minimize human intervention, enhance service reliability, and deliver context-aware solutions in application support. This streamlines repetitive tasks, accelerates issue resolution, and enables proactive problem prevention, driving efficiency and improved user satisfaction.
Value We Provide
Continuous Improvement
We drive continuous improvement across the development lifecycle by leveraging optimization and automation to enhance efficiency, reduce operational costs, and improve application performance.
24/7 Support
Our multi-geo teams provide round-the-clock support, ensuring consistent service coverage across time zones. This model enhances responsiveness, minimizes downtime, and delivers seamless operations globally.
Talent
We offer skilled resources and expertise to effectively support your critical business applications/systems, enabling you to focus on innovation without getting bogged down in routine tasks.
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