Building a business operations support system to proactively monitor the testing pipeline, provide key metrics, and assess the potential business and financial impact of disruptions.
Client
An educational testing and assessment organization
Goal
To develop a system that monitors business operations and provides key metrics to assess the impact of pipeline disruptions
Tools and Technologies
NOT LISTED SEPARATELY
Business Challenge
The client required a system to monitor the operations pipeline and provide a high-level overview of critical data and metrics related to test delivery and assessment. The solution needed to track registration and scoring results while also helping evaluate the potential business and financial impact of outages or disruptions.
Solution
- Developed a Business Operations Support System (BOSS) with executive and operational dashboards
- Enabled timely and accurate tracking of registration and scoring results for reporting
- Proactively monitored the operations pipeline for SLA and OLA compliance, with alerts for exceptions
- Built an operational platform to support multiple programs and act as a centralized data repository
Outcomes
- Enhanced visibility into monitoring across individual programs and domains
- Established the foundation for analytics, machine learning, automation, and intelligent forecasting in internal assessments
- Provided actionable inputs for evaluating the business and financial impact of test volumes
