A specialty property & casualty insurer improved user experience, reduced onboarding time, and centralized reporting with a new executive dashboard.
Client
A leading specialty property & casualty insurer
Goal
Redesign the existing executive dashboard to improve user experience, streamline access to reports, and reduce manual efforts in onboarding new users and reports
Tools and Technologies
Azure, UI/UX enhancements, centralized reporting hub, SSO integration
Business Challenge
The client aimed to revamp its executive dashboard to address usability concerns and enhance functionality. Users found the system difficult to navigate due to inconsistent flow and poor design. Essential information was not easily accessible in one place, leading to inefficiencies.
Additionally, onboarding a new report or user required extensive manual effort, including database updates, script creation, and multiple service tickets, resulting in turnaround times of 1-2 days.
Solution
As a strategic solution partner, Iris reimagined the executive dashboard with a focus on user experience and operational efficiency. Key enhancements included:
- Intuitive design improvements for seamless navigation and accessibility
- Expanded functionalities such as search, sorting, filtering, favorites, most reviewed, access requests, user management, notifications, and audit trail
- Development of a centralized reporting hub that provides a single access point for all Hudson reports with a mobile-friendly interface
- Deployment on Azure for seamless accessibility and performance optimization
Outcomes
- Improved customer experience and satisfaction through a user-friendly interface
- Onboarding time for new users and reports reduced to 30 minutes
- Simplified report access with SSO integration and minimal clicks required to retrieve information
- Easier discovery and navigation of reports, with enhanced filtering and search capabilities
- Personalized user views with notifications for schedule delays or report errors
- Introduction of an admin section enabling UI-based user creation, notifications, and report access management
