Delivering a comprehensive absence management solution by integrating APIs, upgrading data formats, and ensuring scalability across clients.
Client
A leading mutual life insurance provider
Goal
Enhance absence management capabilities by integrating a SaaS platform, upgrading data exchange, and enabling scalable client support
Tools and Technologies
Angular, .NET Core, SQL Server
Business Challenge
An enterprise needed to strengthen its absence management program by leveraging a third-party SaaS platform to support multiple leave plans including FMLA, ADA, STD, LTD, and state-mandated leaves. Key challenges included integrating internal insurance APIs with the SaaS platform, upgrading LIMRA data-exchange format from version 1.0 to 2.0 for interoperability, and ensuring a client-centric framework that could scale across multiple clients and vendor partners while maintaining accuracy and reliability.
Solution
- Developed new APIs to integrate internal systems with the SaaS platform, aligned with LIMRA 2.0
- Implemented Spring Boot to build scalable, maintainable services
- Deployed APIGEE for secure API management and efficient integration
- Adopted Splunk for real-time monitoring, observability, and faster issue resolution
Outcomes
- Delivered comprehensive absence management solutions across external clients and partners
- Enhanced accuracy and interoperability with LIMRA 2.0 upgrade
- Built a modular API framework to scale for future enhancements and onboarding
- Strengthened system performance and availability through Splunk monitoring
