Insurance
Orchestrating workflows across complex insurance operations
Executed a workflow orchestration system that enabled business users to manage insurance plans smoothly through various lifecycle stages while ensuring seamless integration across multiple backend systems.
Client
A leading mutual life insurance provider
Goal
Smooth workflow execution for case creation and management of complex insurance processes across legacy and modern systems
Tools and Technologies
iProcess, Java, Spring Boot, BW5, BW6, FTP, Database systems
Business Challenge
The client operated its platform with varied legacy and modern systems for managing diverse insurance operations. The system covered a wide range of complex processes with numerous interfaces and data exchanges.
The goal was to transform the system and streamline it to manage those varied processes and orchestrate seamless execution of workflows across multiple backend systems. The integration had to be executed smoothly to ensure a unified, efficient user experience, overcoming complexities.
Solution
- Developed the Simon Workflow Portal, a centralized entry point to start and manage business cases and workflows
- Enabled transaction of insurance plans through various lifecycle stages with BPM
- Ensured accurate and timely processing with BPM
- Built an execution engine to trigger specific workflows
- Automated operations across systems for data consistency, and reduced manual effort
- Created a robust middleware layer to manage communication between systems, ensuring secure and reliable data flow
Outcomes
- Improved overall operational efficiency
- Reduced manual intervention and processing time with automated workflows
- Enabled seamless integration across multiple legacy and modern systems
- Ensured data integrity and process continuity
- Developed scalability and flexibility for easy updates and integration of new features or systems
