Gen AI interface enhances API productivity and UX

Transportation & Logistics

Gen AI interface enhances API productivity and UX

Integrating Generative AI technology and developer portal reduces logistics provider’s API onboarding to 1-2 days.

Client
Leading logistics services provider
Goal
Improve API functionality and developer team’s productivity and user experience
Tools and Technologies
Business Challenge

A leading logistics provider offers an API Developer Portal as a central hub for managing APIs, enabling collaboration, documentation, and integration efforts, but faces limitations, including:

  • Challenges to comprehend schemas, necessitating continued reliance on developers
  • No means to individually search for API operations on the API Developer Portal
  • Difficulties keeping track of changes in newly-released API versions
  • Potential week-long delays as business analysts or product owners must engage developers to check if existing APIs can support new website functionalities
Solution

Integrating Gen AI technology with API, we provided a user-friendly chat interface for business users. Features include:

  • Conversational interface for API interaction, eliminating the need for technical expertise to interact directly with APIs
  • Search mechanism for API operations, query parameters, and request attributes
  • Version comparison and tailored response generation
  • Backend API execution according to user query needs

 

Outcomes
  • Business users are now empowered with a chat-based interface for querying API details
  • Users can seamlessly explore APIs, streamlining collaboration with the API team and reducing onboarding time to one or two days, ultimately enhancing the customer experience for all stakeholders.
  • Developer productivity improved with the AI-powered tools in the API Developer Portal
  • Functionality is enhanced from the version comparison, individual API operation search, and tailored responses
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API migration benefits leading logistics company

Transportation and Logistics

Phased API migration benefits leading logistics company

Phased migration of Boomi APIs to Apigee helps a leading logistics company improve performance and scale without business disruption

Client
A leader in truck transportation and logistics services
Goal
Migrate Boomi-based logistics APIs to improve performance and scalability
Technology Tools
Apigee, Boomi, Swagger, JMeter, Postman, GCP
Business Challenge

The client's existing Boomi Atom platform with logistics APIs had lifecycle and monitoring issues, with frequent and elongated downtimes, causing customer experience challenges.

The system did not support the logging of events, and API transactions were untraceable. Identifying the number of customers facing issues and incidents when APIs were not working was difficult. The absence of alerting mechanisms, scalability concerns, and the Boomi platform's high licensing costs were other critical challenges.

An optimized API governance system was required to provide an abstraction for the backend services, security, and efficiencies around rate limiting, quotas, and analytics.

Solution

Iris strategized the smooth transition of 250+ Boomi APIs, starting with 20 in the pilot phase. The entire migration was planned to occur in four waves.

First, the pseudocode of Boomi APIs was documented and reviewed. The team then developed proxies in Apigee X following a TDD (Test-driven Development) approach. A well-defined logging framework was provided to the client for capturing appropriate parameters for tracking API calls.

Seamless migration of API keys from Boomi API Management (APIM) to Apigee X apps was performed. Network routing at F5 for the individual proxies was implemented to transfer the traffic from Boomi to Apigee post migration in each wave. Process metering, monitoring, and adherence/compliance hooks were inserted into the system.

Outcomes

Our API migration solution delivered the following outcomes:

  • Improved performance and scalability by 30%
  • Centralized logging and alerting for both APIM and backend systems resulting in 40% MTTR (Mean Time for Ticket Resolution)
  • Apigee analytics enablement for API traffic, request latency, response time, target errors, and transaction revenue analysis
  • Enablement of API discovery, monetization, registration, partner onboarding, and governance
  • Ability to integrate the system into the Apigee developer portal
  • Eliminated Boomi licensing cost
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Real-time tracking of a global container fleet

Real-time tracking of a global container fleet

Transportation & Logistics

Real-time tracking of a global container fleet

A cloud-based GPS-integrated solution delivered, for our client, real-time visibility of its shipments, bringing efficiencies in time, cost and regulatory compliance.

Client

A diversified global business group with a strong presence in maritime services.

Goal

Real-time tracking of a global container fleet.

Tools and technologies

Microsoft Azure, Node JS, C#, Bootstrap, and HTML5.

BUSINESS CHALLENGE

The pandemic has made it critical for transportation and logistics firms to manage their assets (or fleets) more efficiently.

Demand is high for real-time asset tracking and tracing solutions. For the marine services business of our client, real-time management of a global fleet of containers required continuous, global tracking.

Tracking the container fleet and meeting compliance requirements was laborious and error-prone, often leading to delays and lost opportunities. The client also did not have a mechanism to track customer usage of pay-per-use containers.

We were tasked with creating multi-tenant based cloud application that would be optimized for cost and yet not compromise the user experiences of customers and field teams.

SOLUTION

Our decade-long experience in radio-frequency identification (RFID) helped us address this challenge. Our information engineers, UX designers, solution architects, and business analysts worked onsite with the customer to test scenarios and create a new architecture along with new user experiences and interfaces.

We built the solution using the latest Microsoft Azure cloud services and BizTalk and RFID middleware for an integrated framework involving multiple customers (tenants) and services.

An offshore team engineered the new application with the capabilities sought by the client; the architecture team helped create new systems and environments for development, quality assurance (QA), user acceptance testing (UAT), and production. The solution was capable of handling large amounts of streaming data with the help of edge services located near-site. Customized workflows captured container movement within each site, while GPS services tracked container movement across the globe.

The application, which was deployed well within the scheduled deadline, enables post-production maintenance and enhancements from our offshore center.

OUTCOMES

We engineered real-time tracking and tracing for the client’s global container fleet, with map support and enhanced personalization for users based on location and asset class. Responsive design ensured that the application could be seamlessly used across various devices.

Our experience with RFID and cloud-based engineering helped us anticipate and prepare the scenarios well in advance so that solutions could be delivered to the client fast. This significantly reduced the time for the client to prepare cost and compliance status reports, and location-based dashboards for KPIs.

The near-real time tracking of containers reduced the time to calculate exact container usage and certificate status from days and hours to a few minutes.

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An API ecosystem expedites customer onboarding

An API ecosystem expedites customer onboarding

Transportation & Logistics

How APIs help in rapid customer onboarding

A global leader in logistics created an API ecosystem that significantly transformed its customer experience.

Client

The client is a leading logistics and transportation services provider, ranked among the top 10 in the world.

Goal

Rapid onboarding of partners and customers; improve customer experience.

Tools and technologies

Azure, Dell Boomi APIM and oAuth 2.

BUSINESS CHALLENGE

The growing volume of business required the client to respond faster to market demands. On their current systems, it was a challenge for the support staff to onboard new clients and service their requests.

The client needed a solution that would help it respond quickly to diverse business needs, including:

  • Last mile shipment tracking and alerts across carrier networks
  • Quotes for multiple shipment options
  • Special fulfilment orders
  • Order personalization for seasonal surges

SOLUTION

We proposed and developed a comprehensive API layer that allowed customers and partners to access client systems using APIs.

Customers and partners could easily track shipments and get quotes on their own. This reduced the need for support personnel to service routine requests. The team configured these APIs on Boomi’s API Management to enable seamless real-time integration.

OUTCOMES

  • Improved onboarding speed: 20+ partners per month
  • Enabled client to handle large volumes of requests, with a service capacity of 35,000 API requests a day
  • Improved customer experience through real-time rates and quotes

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